Service & Support
With Mazak MPower, take easy advantage of the most-comprehensive machine support in the industry, all from one convenient online destination. You'll find everything you need to keep your machine tools running strong. Access phone support, request service, sign up for technical training, order parts, track a spindle rebuild and so much more. Mazak has you covered from day one, and we're always by your side to ensure your success.
Single-Source Support
Every manufacturer knows the vital role ease of use plays in maintaining high productivity. That holds true of of machines and equipment, but we believe it's just as important when it comes to service and support. That's why Mazak provides customer support through a single-source approach.
We guarantee a phone response to any technical question within an hour through our 24-hour technical support system, and under normal circumstances, a Mazak service engineer can be on site to solve your problem within 24 hours. Our network of more than 300 Mazak factory-trained direct service representatives and certified distributor personnel makes this possible. Because we provide you with a single-source service system, Mazak ensures a quick and efficient response to all your questions.
With our single-source approach to comprehensive customer support, you benefit from:
Comprehensive Warranty
Mazak provides the industry's most-comprehensive 2-year warranty on every Mazak machine tool component, including our CNCs.
Network
Our North American network of 8 Technology Centers and 5 Technical Centers includes more than 300 factory-trained Mazak service representatives and certified distributor personnel.
Expert Answers
We provide free technical phone support and software upgrades for the life of your Mazak machine and a guaranteed 1-hour response to any technical question via our 24/7 technical phone support system.
24/7 Access
Access your account information 24/7/365 through our My Mazak Service Portal.
Technical Support
At Mazak, we pride ourselves on the quality and reliability of our machines. That’s why we stand behind them with the industry's best 2-year comprehensive parts and labor warranty on every machine we sell. Our warranty covers all components, includes operator training and much more.
Free Programming Training
When you add a new Mazak machine tool to your shop, you automatically receive full access to three years of programming training at no extra charge to help you use your technology to its fullest productivity.
24-Hour Technical Support
Throughout the life of your Mazak machine tool, you have access to 24-hour technical support by phone. You also receive free software upgrades every time we introduce new functionality.
Guaranteed Responsiveness
When you ask us a technical question, we guarantee you a response within one hour. In typical circumstances, a Mazak service engineer can be at your shop within 24 hours to solve a problem.
Single-Source Efficiency
Throughout North America, you receive priority attention from our network of factory-trained direct service representatives and certified distributor personnel.
Remote Assist
Save time on troubleshooting with Mazak Remote Assist software on your mobile device. Show Mazak technicians your machine and they'll identify replacement parts, shortening service time and saving you money. See visual confirmation of how to complete a procedure with onscreen notes from a technician directly through the app.
Easily Identify Replacement Parts
Remote Assist enables Mazak technicians to provide visual confirmation of each step toward a solution. When machines need parts, customers can use Remote Assist to identify the correct replacement so Mazak can ship it to a field service technician for direct installation. This process eliminates an in-person diagnostics visit before the parts order, saving an average of two days of downtime.