Complete Customer Care

Service & Support

With Mazak MPower, take easy advantage of the most-comprehensive machine support in the industry, all from one convenient online destination. You'll find everything you need to keep your machine tools running strong. Access phone support, request service, sign up for technical training, order parts, track a spindle rebuild and so much more. Mazak has you covered from day one, and we're always by your side to ensure your success.

Mazak MPower Part Support

Parts Support

The increasing efficiency of production systems makes downtime more unproductive than ever. Any interruption in your workflow can have a significant impact on your operations. To keep your facility running smoothly, Mazak's substantial, continuous investment in spare parts fulfillment ensures our fastest-possible reaction to the unexpected.

Within our spare parts department, Mazak globally retains nearly 195,000 part numbers in stock with more than $450 million in replacement parts and unit inventories for fast delivery. And because of this investment, we achieve 97% same-day shipping and even offer after-hours shipping.

Furthermore, we guarantee lifetime parts support on every Mazak machine. Whether you purchased your machine in the last few years or it's been providing reliable service for decades, we have the parts to support your technology – with a quick response to every parts order.

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Inventory

Fast delivery of more than $450 million in replacement parts and unit inventories.

Same Day Shipping

97% same-day shipping – and after-hours shipping for your convenience.

Parts Numbers

We stock nearly 195,000 unique part numbers.

Order Tracking

Keep up to date by tracking your parts order online 24/7.


Maximum Ordering Convenience

For maximum convenience, Mazak accepts parts orders via phone, email and our website. Our extended-hours call center operates six days per week, making it extremely easy to reach an experienced parts specialist.

Search for parts by number or description with Parts Store, our online parts ordering system. Access information on pricing and availability, print receipts and documentation, check order status or track shipments – all online for your 24/7 convenience. Pay for all Parts Store online orders and transactions with a credit card.

  •  Access part information around the clock
  •  Search by part number
  •  Check part prices and availability
  •  Order online and track your order/shipment status
  •  Pay for Parts Store orders with a credit card
  •  Print order acknowledgements
  •  After hours, access emergency part shipping service