Parts Supply Systems
Fast and reliable Mazak’s parts support system which ships parts within 24 hours
Parts are shipped 24 hours a day, 365 days a year from the World Parts Center located at the Minokamo Plant 2 in Japan to parts centers around the world. Within the World Parts Center, we have a dedicated spindle repair department that is separate from the production line, improving quality and minimizing machine downtime. We are able to supply parts for all over 1,500 models of machines, from old to new, and we are committed to further increasing the shipment rate within 24 hours of customer orders, and supporting machines that will continue to operate as long as we can provide support.
World Parts Center
24/7 support with over 96% shipping rate within 24 hours
We respond to orders and ship spare parts to customers around the world 24 hours a day, 365 days a year. Customers can use their machines in the best possible condition. The average on-time delivery rate worldwide is over 96%.
We stock approximately 1.3 million spare parts worldwide. Utilizing our network of parts centers in various countries, we select and propose the best parts to our customers based on advance preparation of maintenance parts and data on past replacement history.
Spindle Repair Program
Our dedicated spindle repair department improves quality and shortens repair times.
Within the World Parts Center, we have set up a dedicated spindle repair department, World Spindle Support, which is independent from the production line. We improve quality and shorten repair times by carrying out spindle repairs ourselves for customers across the world.
Repaired spindles undergo the same assembly, adjustment, balancing machine, and test run processes as new ones, and their performance and quality are maintained. The spindle parts come with a one-year warranty.
Rapid response to minimize machine downtime
We always have the parts necessary for repairs in stock to restore machines.
We are always ready to make repairs, and in emergencies we are flexible to respond to machine downtime by changing the order of priority.
South East Asia Parts Center
To minimize machine downtime, we hold stock for required spare parts and machine accessories at our Local Country Parts Center.
We guarantee high availability of spare and replacement parts and fast delivery from our World Parts Center warehouse or the warehouse of our local office Parts Center nearest to you.
- More than 90% of parts shipped from the parts center are delivered within 24 hours.
- Parts Specialist is available to offer direct technical support and information.
- There’s 2 full size of Parts Centers situated in Singapore & Thailand.
- The remaining Southeast Asian countries (namely Indonesia, Malaysia and Vietnam) each have their own local parts center.
- Mazak Global Supply Network connects all Parts Centers worldwide.