Great customer service is giving 100% to every customer and striving to do right by them.
TREVOR BARNETT
INSTALLATION SUPERVISOR
Get to know Trevor Barnett, Installation Supervisor
When customers purchase a machine from Mazak, they can rest assured that the Mazak Optonics team will successfully oversee the installation of their new machine. With dedicated and knowledgeable employees, Mazak prides itself in prioritizing customer satisfaction. The machine installation process is no exception. Mazak team members are there every step of the way to ensure each customer is confident with their investment in Mazak’s products and service. As Installation Supervisor, Trevor Barnett plays an essential role in guaranteeing a positive installation experience.
Learn more about Trevor through this quick Q&A session.
Quick Q&A with Trevor Barnett
What is your background involving laser machines and the fabrication industry?
"I graduated from Indian Hills Community College with an associate degree in laser and optics technology. My educational experience was my first introduction to laser technology in the fabrication industry. Before that, I really didn’t know that this application existed."
What is your current role at Mazak?
“My current role at Mazak is Installation Supervisor. I assist our engineers and customers in troubleshooting issues that may arise during the installation process. When I am not in the office, I am in the field visiting Mazak engineers and customers as needed.”
What is your definition of great customer service?
"Great customer service is giving 100% to every customer, no matter big or small, and striving to do right by them."
What are your hobbies and interests?
"In my free time, I enjoy spending time outdoors. I especially like camping and being near the water."
If you could live in a TV show, which show would it be?
"I would like to think I am already living in a TV show about myself. Things wouldn’t be this good if I wasn’t. The writers are terrible, but at least they have a sense of humor."