Parts Supply Systems
Fast and reliable Mazak’s parts support system which ships parts within 24 hours
Parts are shipped 24 hours a day, 365 days a year from the World Parts Center located at the Minokamo Plant 2 in Japan to parts centers around the world. Within the World Parts Center, we have a dedicated spindle repair department that is separate from the production line, improving quality and minimizing machine downtime. We are able to supply parts for all over 1,500 models of machines, from old to new, and we are committed to further increasing the shipment rate within 24 hours of customer orders, and supporting machines that will continue to operate as long as we can provide support.
World Parts Center
24/7 support with over 96% shipping rate within 24 hours
We respond to orders and ship spare parts to customers around the world 24 hours a day, 365 days a year. Customers can use their machines in the best possible condition. The average on-time delivery rate worldwide is over 96%.
We stock approximately 1.3 million spare parts worldwide. Utilizing our network of parts centers in various countries, we select and propose the best parts to our customers based on advance preparation of maintenance parts and data on past replacement history.
Spindle Repair Program
Our dedicated spindle repair department improves quality and shortens repair times.
Within the World Parts Center, we have set up a dedicated spindle repair department, World Spindle Support, which is independent from the production line. We improve quality and shorten repair times by carrying out spindle repairs ourselves for customers across the world.
Repaired spindles undergo the same assembly, adjustment, balancing machine, and test run processes as new ones, and their performance and quality are maintained. The spindle parts come with a one-year warranty.
Rapid response to minimize machine downtime
We always have the parts necessary for repairs in stock to restore machines.
We are always ready to make repairs, and in emergencies we are flexible to respond to machine downtime by changing the order of priority.
South East Asia Parts Center
To minimize machine downtime, we hold stock for required spare parts and machine accessories at our Local Country Parts Center.
We guarantee high availability of spare and replacement parts and fast delivery from our World Parts Center warehouse or the warehouse of our local office Parts Center nearest to you.
- More than 90% of parts shipped from the parts center are delivered within 24 hours.
- Parts Specialist is available to offer direct technical support and information.
- There’s 2 full size of Parts Centers situated in Singapore & Thailand.
- The remaining Southeast Asian countries (namely Indonesia, Malaysia and Vietnam) each have their own local parts center.
- Mazak Global Supply Network connects all Parts Centers worldwide.
India Parts Center
No matter what the age of your Mazak machine, you can be rest assured that replacement parts will be available at Mazak World-wide part centers. Mazak India part center has more than 2,500 different parts, in our Pune facility.
From complete modular units like spindle assemblies to the simplest commercial parts, we maintain an inventory of parts from ball screws, linear guides, turret couplings, coolant & Hydraulic pumps, ATC Cam units, printed circuit boards, switchgears, motors, and spindle cartridges to the smallest non-critical items like fasteners and grease lubricants
We understand the high cost of downtime. That's why our parts department operates Monday through Saturday, with same-day shipment for orders received by 1:00 PM local time.
Spindle & Unit Rebuild
Spindle is the heart of any machine and is easily susceptible to damage due to accidents.
Repair/replacement of the spindle can be expensive and time consuming affair. In order to support customers Mazak India has installed a spindle cartridge repair facility with advanced testing & condition monitoring equipment’s such as dynamic balancing machine, test jig with simulators, vibration, temperature & lubrication monitoring devices. With the new facility spindle repairs can be carried out quickly and at affordable costs.
Mazak India also offers Spindle exchange program which cuts downtime, provides the highest levels of quality, and reduces costs