In addition to a free web portal, Mazak iCONNECT provides connected customers with a platform hosting an array of new digital functions, including monitoring, remote support and predictive maintenance.

The machine tool connectivity is a secure Virtual Private Network (VPN) tunnel, empowered by the latest CISCO Internet of Things (IoT) routing technology. The infrastructure, designed to meet the networking standards of ISO27001, forms an IPsec VPN tunnel between a CISCO IR1101 industrial router and a CSR1000V hosted on a London based Amazon Web Server (AWS).

Virtual Local Area Networks (Vlan) are deployed within the IoT router creating separate networks between Machine Tools, the office, and Wide Area Network (WAN). Name Address Translation NAT tables exist between the Vlans protected by strict firewall rules isolating specific protocols and ports and MAC Addresses to dedicated functions.

The entire technology mass is enabled through CISCO Operations Dashboard technology, enabling Zero Touch On boarding, allowing CompTIA Security + qualified Mazak personnel to install, check, and maintain our customer's machines' secure IoT networks remotely.

Access to the customer machines and VPNs is made from a physically divided secure limited access network, hosted within Mazak Europe's managed infrastructure.

Our full details are:
Full name of company: Yamazaki Mazak UK Ltd
Name or title of data privacy manager: Mr. Tim Gane - Business Systems Director
Email address: iconnect@mazak.co.uk
Postal address: Badgeworth Drive, Worcester, WR4 9NF, United Kingdom
Telephone number: +44 (0) 1905755755

You have the right to make a complaint at any time to the supervisory authority for data protection issues in the country where you are located. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority so please contact us in the first instance.

This version was last updated on 07.06.2022