Service & Support

Single-Source Support

We have Technology Centres and Technical Centres located all over the world, allowing us to provide prompt support to worldwide customers.

Service System

Parts Supply Systems

Operating 24 hours a day, 365 days a year, the World Parts Centre can supply parts for all of the more than 1,500 machines, from old to new models.
The average on-time delivery rate worldwide is over 96%.

Parts Supply Systems

Mazak iCONNECT™

Mazak iCONNECT™ is a new online platform for existing Mazak customers, consisting of a free suite of services. Furthermore, customers can subscribe to the M2M (Machine-2-Mazak) level of service which provides a suite of productivity enhancing functions.

Mazak iCONNECT™

Support Bases

Mazak has established Technology Centres around the world to provide technology solutions to customers, such as displaying the latest applications, offering advice on parts machining, equipment consulting, and various trainings. Also, Mazak has established Technical Centres to quickly carry out sales and service activities closer to customers and provide prompt support from close locations to customers around the world.

Technology Centres

The Technology Centres are the local bases to introduce technology solutions to customers by demonstrating the newest machines, displaying the latest applications, offering advice on parts machining, providing training and many other services.

Read more

Technical Centres

A support base to facilitate faster sales and service activities closer to the customer.

Read more