Complete Customer Care

Service & Support

With Mazak MPower, take easy advantage of the most-comprehensive machine support in the industry, all from one convenient online destination. You'll find everything you need to keep your machine tools running strong. Access phone support, request service, sign up for technical training, order parts, track a spindle rebuild and so much more. Mazak has you covered from day one, and we're always by your side to ensure your success.

Single-Source Support

Service Contacts

Scroll to locate your service support team by region

Regional LocationsContact
Southeast678-985-4800
800-505-1964
atlservice@mazakcorp.com
Midwest847-885-8311
800-677-8311
mwserviceschedule@mazakcorp.com
North Central800-331-9151
KYservice@mazakcorp.com
Northeast860-292-4400
800-436-8900
hartfordservice@mazakcorp.com
Southwest281-931-7770
800-642-6110
houstonservice@mazakcorp.com
West310-327-7172
800-511-8927
LAservice@mazakcorp.com
Canada519-658-2021
CanadaService@mazakcorp.com
MexicoGustavo Alarcon
011 52 818 221 0918
galarcon@mazakcorp.com
North American ServiceContact
National Service ManagerJason Fights
859-342-1825
jfights@mazakcorp.com
National Service Assistant ManagerJason Corns
859-342-1815
jcorns@mazakcorp.com
Assistant North American Service ManagerHiroshi Ito
859-342-1466
hito@mazakcorp.com
North American Parts ManagerSteve Trammel
859-342-1790
strammel@mazakcorp.com
Parts Customer ServiceJason Bailey
859-342-1441
pparts@mazakcorp.com
Training ManagerRoy Gentry
859-342-1854
rgentry@mazakcorp.com
Spindle Support888-462-9251 (Option 2)
After Hours Service800-231-1456
After Hours Parts SupportRegister for after hours parts support.